Rolf Hapel
  Director, Citizens' Services and Libraries, City of Aarhus



Rolf Hapel is since 2006 director of Citizens’ Services and Libraries in Aarhus, Denmark. He is librarian by education and hold a master degree in Digitization and Public Administration. He has served as librarian, deputy manager, city librarian and director in four Danish cities.

He has been chair of numerous steering groups, committees and advisory boards nationally and internationally. E.g. currently member of advisory board for EU project Public Libraries 2020, member of advisory board for the Global Libraries initiative of Bill and Melinda Gates Foundation 2008-2013, member of the jury in the competition for the new main library in Oslo in 2009 and advisor to Helsinki competition for new city library 2012. Member of PubliCA consortium 1997-99 and member of the Bertelsmann Foundation International Network of Public Libraries (INPL) 1999. Member of the Danish Ministry of Culture Committee, forming the Danish act on public libraries, 2003.

Rolf has written many articles and he is an international renowned speaker on issues like library development and transformation. Among recent work on national level was heading the Danish Digital Library coordinating body. Internationally, the Next Library conferences 2009, 2011, 2013 and 2015 and cooperation with Chicago Public Library and the design company IDEO supported by Bill and Melinda Gates Foundation on a toolkit Design Thinking for Libraries 2014 have mapped Aarhus as one of the hot spots for public library development in the world. The biggest task for Rolf has been the realisation of the stunning new main library, Dokk1 that opened in June 2015 in Aarhus. It is a 30.000 m2 building reflecting a new concept of the physical library in the networked society.




  James Neal
  University Librarian Emeritus, Columbia University
  Vice President/President elect, ALA


Jim Neal served as the Vice President for Information Services and University Librarian at Columbia University during 2001-2014, providing leadership for university academic computing and a system of twenty-two libraries. His responsibilities included the Columbia Center for New Media Teaching and Learning, the Center for Digital Research and Scholarship, the Copyright Advisory Office, and the Center for Human Rights Documentation and Research. Previously, he served as the Dean of University Libraries at Indiana University and Johns Hopkins University, and held administrative positions in the libraries at Penn State, Notre Dame, and the City University of New York.

Neal is a member of the OCLC Board of Trustees. He serves on the Council and Executive Board of the American Library Association, and recently completed a three-year term as ALA Treasurer. He has served on the Board and as President of the Association of Research Libraries, on the Board and as Chair of the Research Libraries Group (RLG), on the Board and as Chair of the National Information Standards Organization (NISO), and on the Board of the Digital Preservation Network.  He is on the Board and serves as Treasurer of the Freedom to Read Foundation, and on the Board and serves as Treasurer of the Metropolitan New York Library Council (METRO). He has also participated on numerous international, national, and state professional committees, and is an active member of the International Federation of Library Associations (IFLA). He is a member of the Library Advisory Board of the University of the People.

Neal is a frequent speaker at national and international conferences, consultant and published author, with focuses in the areas of scholarly communication, intellectual property, digital library programs, and library cooperation. He has served on the Scholarly Communication committees of ARL and ACRL and as Chair of the Steering Committee of SPARC, the Scholarly Publishing and Academic Resources Coalition. He has served on the university press boards at Columbia, John Hopkins and Indiana. He has represented the American library community in testimony on copyright matters before Congressional committees, was an advisor to the U.S. delegation at the World Intellectual Property Organization (WIPO) diplomatic conference on copyright, has worked on copyright policy and advisory groups for universities and for professional and higher education associations, and during 2005-08 was a member of the U.S. Copyright Office Section 108 Study Group. He is chair of the Association of College and Research Libraries (ACRL) 2017 National Conference, and is coordinating the fundraising for the IFLA 2016 scholarship program.

He was selected the 1997 Academic Librarian of the Year by the Association of College and Research Libraries and was the 2007 recipient of ALA’s Hugh Atkinson Memorial Award and the 2009 ALA Melvil Dewey Medal Award. In 2010, he received the honorary Doctor of Laws degree from the University of Alberta. And in 2015, he received the ALA Joseph W. Lippincott Award for "distinguished service to the profession of librarianship", and the Freedom to Read Foundation Roll of Honor Award.




  Patricia McMillan
  Author of "Make it matter: the surprising secret for leading digital transformation"

  Proudly sponsored by

Patricia McMillan lives at the edge where two worlds meet: the world of innovation, technology and digital transformation; and the ancient world of storytelling, which speaks to our human need to connect with each other and create sense and meaning in our lives. She’s on a quest to transform soul-sapping work into work that fires the imagination. Patricia began her career as a librarian at Carnegie Mellon University and spent 20 years working in information technology in higher education and research in the US and Australia, in technical and leadership roles.  A mathematician by education and an accredited performance storyteller, Patricia helps business leaders use the power of stories to grow their influence, build trust, and transform their organisations. Her background makes her ideally placed to bring these insights and skills to digital leaders. She is the author of Make It Matter: The Surprising Secret for Leading Digital Transformation.




  Sebastian Chan
  Chief Experience Officer (CXO), Australian centre for the moving image



Seb Chan is the Chief Experience Officer (CXO) at the Australian Centre for the Moving Image where he is responsible for a holistic, multi-channel, visitor-centred design strategy for the institution. Until August 2015, he was Director of Digital & Emerging Media, at Cooper Hewitt Smithsonian Design Museum in New York. There he led the museum’s digital renewal and its transformation into an interactive, playful new museum reopened after a 3 year rebuilding and reimagining. His team’s work won awards from the American Association of Museums and Museums and the Web, One Club, D&AD, Fast Company Innovaiton by Design, Core77 Design Awards, and has been featured in Slate, The Verge, Fast Company and elsewhere. Prior to relocating to New York, he was Head of Digital, Social & Emerging Technologies at the Powerhouse Museum in Sydney where he led teams responsible for the Powerhouse’s pioneering work throughout the ’00s in open access, mass collaboration, web metrics and digital engagement, as well as large scale Australian cross-agency projects. He has also worked as cultural sector consultant with organisations across the world and was the co-author of Culture24′s influential Lets Get Real action research project in 2011 & 2013 which helped evolve data-informed digital decision making in the UK performing arts and heritage sectors. He serves on several non-profit boards, and is a regular speaker at digital and cultural sector conferences and events. He also led a parallel life in electronic art and music organising and curating festivals, international touring, and was founding editor-in-chief for a long running music magazine. In his spare time he enjoys overly sweet dessert wines, and high grade chocolate.




  Paula Bray
  DX Lab Leader, State Library of New South Wales



Paula is the DX Lab Leader at the State Library of NSW and is responsible for developing and promoting an innovation lab utilising emerging web technologies to deliver new ways to explore the Library’s vast collections and its data. Paula is shaping the Lab up to be an incubator for creative ideas and a partner for innovation.

Paula has extensive experience in the creative concept, strategy, production and delivery of innovative digital projects. She has strong skills in building communities online and making creative digital experiences for the web, exhibitions and with collections. She has a passion for audience engagement, emerging technologies, cultural collections, linked open data, story-telling and innovative digital projects that are all changing the way that content is accessed and shared.




  Jane King
  Deputy Commissioner, Australian Taxation Office



Jane King joined the Australian Taxation Office in 2007 as Deputy Commissioner, Customer Service and Solutions where she managed the contact centre network (around 1500 seats across 8 sites) and oversaw the customer service strategy for the ATO. Jane managed the transformation of the ATO call centres into a multi-channel contact centre environment serving its customers with most inbound interactions.

In mid-2014, Jane was tasked with leading the ATO’s Budget Response Program as well as being the project sponsor of a number of enabling reviews. Jane undertook the Chief Information Officer role for the ATO’s Technology Group from November 2014 to December 2015. Jane has recently been appointed as the Deputy Commissioner for the Design and Change Management capability across the enterprise.

Prior to joining the ATO, Jane worked in senior roles in customer service for over 20 years with Telstra, the Brisbane City Council and various departments in the Queensland Government always driven by the belief that citizens deserve as good a service from government as they get from anywhere else.

Jane started her career as a teacher and is a graduate of the Australian Institute of Company Directors. Jane sits on a number of boards within the ATO and other federal agencies. She is also a non- executive director for Auscontact, the national industry body for customer experience in Australia.




  Mary Jane Stannus
  Head Content Services, Australian Broadcasting Corporation



Mary Jane Stannus is Head of Content Services at the Australian Broadcasting Corporation, initially taking up the role of Manager Television Archives in 1996. Since then the role has grown to incorporate managing the ABC’s wider Archives, its Libraries, and its Rights and Records Management services.  In 2008 Mary Jane headed up a major project to digitise the archive.  In 2016 she is working with her team to build on that work, update the digital archive  systems to enable further digitisation of ABC content and to address the information management challenges of a National Broadcaster in a transforming media environment.

Mary Jane previously worked in Information Management roles in several different organisations including Standards Australia and the NSW Education Department.  Her current role presents new experiences, new learnings, and new information management dilemmas on a constant basis.  




  Professor Julian Thomas
  ECP Director, Social Change, RMIT University



Julian's main interests are in digital media, information policy and the history of communications technologies. Recent publications include The Informal Media Economy (Polity, 2015), with Ramon Lobato, Fashioning Intellectual Property (Cambridge University Press, 2012), with Megan Richardson, and the co-edited collection Amateur Media (Routledge, 2013).

Julian is also Chair of the management committee of the website Australian Policy Online, and is a member of the Telstra CEO's Consumer Forum, the ARC College of Experts, and the Advisory Board of QUT's Digital Media Research Centre. 

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Asia-Pacific Library and Information Conference
30 July - 2 August 2018
Gold Coast, Australia


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